Cachandeliers Return Policy

At Cachandeliers, we take pride in offering exceptional lighting solutions crafted to elevate your space with elegance and sophistication. While we hope every order meets your expectations, we understand that returns may sometimes be necessary. Please review our policy carefully before initiating any return or cancellation request.

Eligibility for Returns

We accept return requests under the following conditions:

    - Timeframe: You may request a return within 30 days from the date your order is delivered.

    - Condition: Items must be unused, not installed, and returned in their original packaging with all included components and accessories.

    - Proof: We may require proof of purchase and photos showing the condition of the item prior to return.

Non-Returnable Items

   - Customized or made-to-order products

   - Gift cards or store credits

   - Open-box items (see Open Box section below)

Our return process

To initiate a return:

1. Log into your account and go to the Orders section.

2. Select the item you wish to return and submit a request, including the reason and relevant photos (if applicable).

3. Once your return request is approved, we will provide you with the designated  return address."

• Return address :
  3405 av Benny montreal Qc Canada H4B0A4

4. Ship the item securely. Return shipping costs are the customer’s responsibility unless otherwise specified.
   Cachandeliers does not provide pre-paid return labels, except for specific products clearly marked as eligible for free returns.
   Ensure that all components, accessories, and original packaging materials are included and properly packed.

Items returned without prior authorization, or that are incomplete, poorly packaged, or damaged during return transit may be subject to additional fees or refused entirely.

5. Before shipping, we strongly recommend that you:
   – Take clear photos of the interior and exterior of the package
   – Use a tracked and insured shipping service
   – Email us the receipt and tracking number at support@cachandeliers.shop

Refund Processing

• Refunds will be issued to your original method of payment within 3 to 5 business days upon receipt and inspection of the returned item.

• Cachandeliers reserves the right to apply a 10% restocking or refurbishment fee if the returned product is not in its original condition, including packaging and accessories.
  

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Open Box Policy

Open-box items offer a great opportunity to purchase high-end lighting at a discounted price. These products are typically customer returns that have been carefully inspected, tested, and restocked by our warehouse team.

Please note the following conditions:

• No customization is available on open-box items.

• Warranty still applies, just like with new items.

• Final Sale: All open-box orders are non-refundable and not eligible for return.

•  We do our best to ensure each unit is fully functional and in near-new condition.

•  If you experience any issues with your open-box item, our team will work with you to resolve them — repairs or part replacements may be offered depending on the situation.